Sheet TC-08 · FAQ
Questions we get asked
If yours isn't here, put it in the notes when you submit a project.
Is the triage really free?
Yes. You get a headline view on feasibility, your tier and a fixed fee within 48 hours, with no obligation.
Why not just ask a timber supplier?
Supplier advice is useful but covers their product. We compare all the realistic systems and suppliers, including hybrids, and we're paid by you, not by them.
Do you take commissions from suppliers?
No. No commissions, referral fees or sponsored listings.
What if timber isn't right for my project?
We'll tell you, usually at triage before you've paid anything. If it shows up during the concept, the report explains why and what would change the answer.
My drawings are only sketches. Is that enough?
Usually. A plan, a section and the number of storeys is enough for a Level 1 or 2 concept. We'll tell you at triage if we need more.
Can I use the concept with another engineer?
Yes. It's yours to share with your design team, suppliers, builder and QS.
Is this a full structural design?
No. It's a concept for decision-making and early pricing. Detailed design and certification follow with the engineer of your choice.
Do you cover fire and acoustics?
We set out the requirements and typical timber solutions so the design is heading the right way. Your fire engineer and acoustic consultant confirm the final strategy.
Which states do you cover?
All of Australia. Supply chain advice is specific to your location, because freight changes the answer. Detailed design is available through partner engineers in [states].
How do you price it?
A fixed fee by tier, confirmed before you commit. No hourly charges and no variations unless the brief changes.
Are my drawings confidential?
Yes. They're used only to prepare your triage and concept, and never shared with suppliers without your consent.