Timber Concept is a service of Arboralis Pty Ltd (ACN 672 229 917), referred to here as "we" or "us". We respect your privacy and handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Contact details: your name, organisation, role, email address and phone number.
- Project information: your answers to the questions on our submission form, such as site location, building use, stage and technical requirements.
- Drawings and documents: the plans, models and other files you upload. These can contain the details of other people, such as a client, owner or consultant named on a title block.
- Correspondence: emails and call notes about your project.
- Payment details: if you engage us, the details needed to invoice you. Card payments are handled by our payment provider; we don't store card numbers.
- Technical data: when you visit the site, our hosting provider records standard server logs such as IP address, browser type and pages visited.
How we collect it
Directly from you: through the submission form, the secure file upload link, email and phone. If someone else submits a project that involves you, such as your architect on your behalf, we may receive your details from them.
Why we use it
- To review your submission, give you a feasibility view, tier and fee, and prepare your concept report.
- To contact you about your project, answer questions and send invoices.
- To keep professional records of the advice we've given, as an engineering practice must.
- To improve our service, using project information in summary form without identifying you or your project.
- To send you occasional news, only if you've asked to receive it. You can unsubscribe at any time.
We won't use your drawings or project details as a public example or case study without your written permission.
Who we share it with
We don't sell or rent personal information. We share it only:
- With suppliers, only with your consent. We never send your drawings or details to timber suppliers, fabricators or builders unless you ask us to.
- With partner engineers who help prepare your concept or carry it into detailed design, when you've agreed to that.
- With our service providers, who handle data for us under their own privacy and security terms:
- Netlify, which hosts this website and processes form submissions;
- Microsoft, which provides our email and the OneDrive and SharePoint storage used for file uploads and project files;
- Google Fonts, which serves the typefaces on this site and receives your IP address when pages load;
- our accounting and payment providers.
- When the law requires it, or to protect our legal rights.
Information stored overseas
Some of our service providers store or process data outside Australia, including in the United States. Netlify, for example, processes form submissions on servers that may be overseas. We use reputable providers with appropriate security, and we take reasonable steps to make sure they handle your information consistently with the Australian Privacy Principles.
How we protect it
Project files are stored in access-controlled Microsoft 365 storage. The upload link lets you add files but not see anyone else's. Access is limited to the people working on your project, and we use multi-factor authentication on our accounts.
How long we keep it
We keep project records for as long as we need them for your project and for our professional and legal record-keeping obligations, typically 7 years after the advice is given. If you submit a project and don't go ahead, we delete your drawings within 12 months unless you ask us to keep them. Then we delete or de-identify the information.
Accessing or correcting your information
You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing design@timberconcept.com.au. We'll respond within 30 days. You can also ask us to delete your drawings and contact details, subject to our record-keeping obligations.
Cookies and analytics
This site doesn't use advertising or tracking cookies. If we add analytics later, we'll update this policy to say so.
Questions and complaints
If you have a question or complaint about how we've handled your information, email design@timberconcept.com.au. We'll acknowledge it within 5 business days and try to resolve it within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date it was last updated.